The Ins And Outs of How We Do Business
Frequently asked questions
Are you licensed?
Yes! We have a license to operate a business in San Diego. We also have a contractors license for water and sand blasting in California. It's a C-61/D-38 contractors license and the number is 1041995. You can verify our license at https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/CheckLicense.aspx.
Does pressure washing require a license?
Yes, but many companies in California operate without one, unfortunately. Pressure washing falls under the license category "C-61 / D38 - SAND AND WATER BLASTING" in California. A license is required for any pressure washing contract valued at $500 or more. Our license number is 1041995.
Are you insured?
Yes. We have commercial general liability, umbrella policy, automotive liability and worker's compensation. We would be happy to provide you with an updated certificate upon request.
If I do not cancel my appointment within 24 hours will there be a charge?
Yes. If you do not cancel your appointment withing 24 hours of the scheduled time/day, there will be a fee of 1/2 of the total cost for the service(s) scheduled.
What areas do you serve?
We service all of San Diego County in California. We also serve select commercial clients in Temecula and Los Angeles county.
What types of clients have you served?
Since 2005, we have served hospitals, offices, restaurants, government agencies, residential clients, HOAs, apartment complexes, hotels, school districts and more.
Will the rain ruin my clean windows?
Usually not. Rain is actually deionized and doesn't leave spots when it dries. If water runs down a dirty wall onto a window, it may leave spots.
Do you offer free rain checks?
Yes! If rain does leave spots on your windows within 7 days after we professionaly clean them, we will happily come back and reclean any affected windows.
Do you clean interior and exterior of windows?
Yes, we do! We train all our technicians to manage water inside your home, catch their water as they clean the glass and ensure no drips are left on your floors.
Will you get my carpet dirty?
No. Our technicians will put on shoe covers before entering your home and ensure no water is dripped as they make your windows sparkle.
I have hard to reach windows. Can you clean them?
Yes! We have an array of all types of ladders; ladders you probably have never seen before. We also use carbon fiber poles to expertly clean windows that are inaccessable by ladder. We can clean up to 4 stories with ladders and up to 6 stories with our water fed pole systems.
Will pressure washing damage my siding?
We are often asked this questio. The honest answer is, it all depends on the user. A hammer can be a dangerous tool in the hand of a novice, but hits it's mark in the hand of a pro. Our technicians have been trained to identify and adapt the distance, angle and PSI to pressure wash any surface safely and effectively.
Can you remove algae?
Yes. We use a combination of chemical and pressure to effectively remove algae from a service. The proportion of each depends on the surface we are working on.
Is algae dangerous?
Algae can be dangerous. It can keep a surface moist, which can increase deterioration. If it's on a walkway, that walkway can become very slippery and potentially cause a fall.
Billing & Pricing
We accept check and all major credit cards. We also offer net 30 billing.
For clients that set up a regular cleaning schedule, we offer an autopay option for added convenience. Previous customers may also opt-in to be automatically billed by credit card after completion of the work.
Our #1 priority here at Pure Window Cleaning and Pressure Washing is your happiness. Which means we stand by our service 100%. If you have a problem, we will solve it or offer you a refund.